Refund policy
A. Instructions on Cancellation
Introduction
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity:
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Restash 94 GmbH & Co. KG, Fockestraße 3, 35394 Gießen, Germany, Tel.: +49 15142072534, E-Mail: support@restashclo.com) by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, which is, however, not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract.
For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you informed us of the withdrawal from this contract.
Returns can be sent exclusively to the following address:
fly fulfillment GmbH c/o Restash, Schulzacker 4, 35368 Leun, Germany.
The deadline is met if you send the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods.
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
General Notes
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Please avoid damaging or contaminating the goods. Please return the goods to us in the original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure suitable packaging for adequate protection against transport damage.
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Please do not return the goods to us freight collect (“unfrei”).
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Please note that the above items 1–2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it.)
To:
Restash 94 GmbH & Co. KG
Fockestraße 3
35394 Gießen
Germany
E-Mail: support@restashclo.com
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()
Ordered on () ____________ / received on () __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate